Refund & Return Policy
We want you to feel good about everything you bring into your backyard. If something isn't right, here's exactly how returns and refunds work.
Return Window
Most items can be returned within 30 days of delivery for a full refund, as long as they're unused and still in their original packaging.
What's Eligible for Return
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Unused, unassembled items in their original packaging
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Items with all original parts, hardware, and manuals included
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Defective or damaged items (see Section 5)
What's Not Eligible
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Live plants, seeds, soil, and other perishable garden goods
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Custom or made-to-order items (engraved, custom-cut, or personalized products)
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Items that have been assembled, installed, or used outdoors
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Clearance or final-sale items, marked as such at checkout
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Gift cards
Damaged or Defective Items
If something arrives damaged or doesn't work as expected, contact us within 7 days of delivery with a photo of the issue. In most cases we'll send a replacement or full refund right away — no need to ship the original item back first.
Damaged on arrival? Don't worry about repackaging it — just send us a photo and we'll take it from there.
How to Start a Return
Email elevatedexteriorssupply@gmail.com with your order number and the reason for the return. We'll send a prepaid return label for eligible items, along with instructions for getting it back to us.
Refund Timing
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds go back to your original payment method; it can take an additional 3–5 business days for your bank or card provider to post it.
Exchanges
Need a different size or color instead of a refund? Let us know when you start your return, and we'll get the replacement moving as soon as the original item is on its way back to us.
Return Shipping Costs
Eligible returns include a prepaid shipping label at no cost to you. For oversized or freight items, return shipping may be deducted from your refund — this is always noted on the product page and at checkout, before you buy.